A cracked supply line or an overflowing appliance doesn't check the clock before it ruins a floor. Hirex Water Damage keeps Water Removal crews and equipment staged inside Old Lyme so a technician can be at your door quickly.
We built Hirex Water Damage's Old Lyme operation after hearing the same complaint over and over: the "24/7" number that never actually answers when it matters. Every technician you'll meet is a direct Hirex Water Damage employee, not a subcontractor pulled from an app.
Certification isn't just a logo on our site — our Old Lyme crew leads have logged real hours on clean, gray, and contaminated water losses, which is why Water Removal in Old Lyme is treated as a specialty, not a side offering. We carry full liability coverage and hold active licensing to operate throughout Old Lyme, CT.
Because our gear is staged locally rather than shipped in, Old Lyme response times run well ahead of a typical national franchise.
Anyone in Old Lyme who's had a mid-night plumbing failure knows that every extra minute of standing water means more material soaked through. That gap between a fast, equipped response and a slow, improvised one is exactly what Hirex Water Damage was built to close.
Our Old Lyme technicians go through regular continuing education, because a method that was standard five years ago may not be the best option today.
Not every water problem looks dramatic — some of the costliest Old Lyme repairs began as a barely-noticeable issue. Here's what tells our team a Old Lyme property needs a professional look rather than a mop and a fan:
If any of that sounds familiar, don't wait for it to get worse — call our Old Lyme line and we'll give you a straight answer on urgency.
Whether it's a small residential leak or a large commercial loss, our Old Lyme teams size the crew and equipment to fit. Each item on this list corresponds to an actual step in our process, not a generic label.
Truck-mount extraction on every Old Lyme rig means high-volume pickup starts the same day, not the next. Moisture mapping follows every extraction so we know which materials are still holding water once the visible flooding is gone.
Once extraction wraps, commercial air movers and LGR dehumidifiers go to work based on psychrometric readings, not a flat per-room count, with daily logs so you can watch the numbers improve.
On the residential side in Old Lyme, we handle the flood cut, subfloor checks, and content pack-out so the home is ready for rebuild, with photo documentation at every stage for your insurance file.
Multi-unit and commercial properties in Old Lyme get their own project manager plus enough drying equipment for the real square footage, not a token setup — a flooded lobby or a leaking unit above tenants has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Old Lyme crews are trained for that exact protocol.
On top of standard drying, our Old Lyme crews apply antimicrobial treatment and will tell you plainly if a section needs specialist attention.
You'll see a written estimate before any equipment runs on your Old Lyme property, not a mystery total after the fact.
Local staging inside Old Lyme typically puts a tech at your door quickly, not after a long drive across the region.
Our paperwork is built to match what Old Lyme, CT adjusters expect, so you're not stuck translating restoration jargon.
We don't call a Old Lyme job finished until the meter agrees, and if it doesn't, we return at no additional cost.
A short call tells us whether your Old Lyme job needs one technician or a full crew before anyone drives out.
The closest available Old Lyme technician is routed to you with equipment staged and ready.
We extract immediately, followed by a moisture survey that tells us precisely where Old Lyme drying equipment needs to go.
We don't close the Old Lyme file until the numbers confirm the structure is dry, with full photo and moisture documentation in hand.
We measure moisture with instruments, not guesswork, and won't sign off on a Old Lyme job until readings match the dry standard for the materials involved. If a callback within 30 days shows lingering moisture from the same loss, we return and correct it at no additional charge.
We put the guarantee directly on the work order for every Old Lyme job, in writing. A repeat visit under this guarantee means picking up exactly where the last one left off, not starting from scratch.
We built this guarantee because Old Lyme property owners deserve more than a verbal assurance that a job is done — they deserve proof.
"We had standing water from a burst water heater and the technician arrived before I finished mopping the entryway." — Renata H.
"They handled every conversation with our adjuster directly. I never had to translate restoration jargon myself." — Marcus D.
"The daily drying logs actually made sense — I could watch the moisture numbers drop each day until it was done." — Priya K.
"Our restaurant kitchen flooded from a line break and they had us reopened in three days flat." — Aaron F.
"Sewage backup is not a fun call to make, but the crew was calm and explained the whole containment process clearly." — Lena V.
"What they quoted upfront is what I paid. No hidden equipment fees." — Sam T.
Most Old Lyme dispatches are on-site within 60-90 minutes since our crews aren't traveling from out of state.
Upfront, written pricing is standard on every Old Lyme job, never an afterthought.
Around-the-clock Old Lyme coverage includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
Direct adjuster communication is standard, and we'll send documentation formatted for a Old Lyme insurance claim.
Dryness is confirmed with instrument readings against a documented standard, not by feel.
Blackwater response is a core part of what our Old Lyme team does, not something we sub out.
If it's safe, shut off the water source, move valuables away from the affected area, and avoid standing water near outlets.
Yes, we regularly respond to commercial and multi-unit losses in Old Lyme, including retail, restaurants, and offices.
Typical drying runs 3-5 days for a Old Lyme home, though a job left unaddressed longer can take more time.
Not if it's addressed quickly — mold generally needs 24-48 hours of sustained moisture to establish.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no charge.
Our Old Lyme coverage extends through the zip codes shown here and into nearby Old Lyme, CT towns.
You don't have to stay on-site the entire time equipment is running, though we do need periodic access for moisture checks.
Beyond Old Lyme itself, coverage extends across nearby zip codes, with additional Old Lyme, CT crews available for large-scale or commercial losses. If your address falls inside or near Old Lyme, a Hirex Water Damage crew can typically respond the same day.
We've worked enough Old Lyme properties across different neighborhoods to recognize patterns specific to certain building eras and construction types.
— Embedded service-area map for Old Lyme, Old Lyme, CTOne call gets you a Old Lyme-based team, not a routed national queue.
Call +1-844-578-1604